Internal communications in a crisis
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It’s inevitable that most organisations will face a crisis at some point. So, what happens when one strikes and what role should internal communication practitioners take?
Hear from experts who will talk through their experience of crisis in a company, what happened, how they responded, and what they have learnt.
This event is kindly sponsored by Westpac New Zealand.
Amy Richardson, Internal Communications Manager, SKYCITY Entertainment Group
Amy Richardson is the Internal Communications Manager for SKYCITY Entertainment Group. She leads a small team of communications professionals who keep SKYCITY’s 6000 employees informed and inspired across its four locations. With over ten years of communications experience, Amy is passionate about storytelling and thinking outside the box. Having worked in New Zealand, Australia, Canada and most recently the U.K, Amy leans on her time abroad to bring a fresh perspective to her work.
Haley Ritchie, Acting Senior Internal Communications Manager, Westpac New Zealand
Haley is the Acting Senior Internal Communications Manager at Westpac New Zealand with more than 10 years’ experience across public relations, media management, and internal communications. Before joining Westpac, Haley worked for Star Public Relations which handled numerous high profile reputational issues. Working for one of New Zealand’s largest corporates, her approach to incidents and crises has always been about the customer or employee at the heart of the issue.
James Walker, Executive Director – Sustainability, Porter Novelli
James joined PN from the Ministry for the Environment, where he was on the senior leadership team, as Deputy Secretary Partnerships and Customers. His teams worked on circular economy, communications, engagement and partnerships, and iwi/Maori relationships. James led the Ministry’s public consultation on the development of the Zero Carbon Bill, the policy work to phase out single use plastic bags, and move to a circular economy.
Prior to his time in government, James was on the leadership team of Woolworths New Zealand (Countdown). He was General Manager of Corporate Affairs, a role in which he oversaw the organisation’s corporate reputation and sustainability strategy. He worked on industry-defining initiatives around food waste; transgender transitioning and family violence policies for team; plastic shopping bags; transition out of caged eggs; health and nutrition; and responsible retailing.
James began his career at the Ministry of Foreign Affairs and Trade, where he worked on international trade and environment issues. Between 2011 and 2013 he was the Deputy Ambassador to The Netherlands.
Come to the reception area at level 1 to collect your name tag, and we will escort you to level 9.